Delivery & Returns

UK Delivery Times:

Normally, we aim to pack up and send out your orders on the same day (especially if you order before midday) and we send everything out by either Royal Mail, or by courier for our larger orders (eg. Handlebars, Mudguards, Framesets, Bikes). No parcels are shipped over the weekend. Delivery time is usually two or three working days from dispatch, but orders aren't sent by a Royal Mail guaranteed service.

In-Store Pick up is also available in the checkout, if you'd like to pop by and say hello!

Maps and regular sizes Parts & Accessories are generally shipped by Royal Mail. 

Larger items will go by courier – we generally use DHL, but it can vary depending on what is available and will be fastest.

Faster delivery: If you do need an order in a hurry, we can get you sorted with next day delivery or a guaranteed service. Please just get in contact (info@thewoodscyclery.co.uk) or better yet, give us a call on 02380282028 and we will happily arrange this for you. You just need to tell us what you are thinking of ordering, we will weigh the items and give you a Royal Mail Special Delivery cost.  This will be charged at cost.

International Orders:

We ship worldwide, and you can shop in your local currency – just select your country from the dropdown menu. International and Channel Island prices are pre-VAT, and we ship Delivered At Place (also known as Delivered Duty Unpaid). This means that we only take responsibility for shipping the product, and it is up to the customer to pay any import costs, such as VAT, duties, and clearing fees. Please be aware of this when ordering. You may need to consult your local customs regulations to see what the possible customs charges may be as they vary from country to country.

All international orders are sent by courier. Shipping costs vary by territory and currency, so the easiest way to find this out is to at something to your basket and enter your address at the checkout.

Packaging:

In an attempt to be as environmentally conscious as possible, all packaging we use in store is reused, from deliveries coming into the store. When this isn't possible we use biodegradable products and our packing tape is also fully recyclable. This does mean that occasionally small products will come in big boxes, bikes/ frames won't come in the manufacturer's branded packaging and periodically you may have to wait for us to receive more packing materials before we send out your product. We appologise in advance

Returns: If you have ordered a product and have found that it isn't right for you then we can offer exchange or refund within 30 days of purchase. Please get in touch with us (info@thewoodscyclery.co.uk) if you'd like to return your product. We can provide you with Royal Mail returns labels to guarantee affordable postage but the cost of return postage will be deducted from any refunds/charged to the customer.

All Returns must be returned to us unused and in their original packaging.